I’m delighted to welcome Tristan Hemsley CIHM, ACIOB, DMCB, BIM Professional to Sure Plus Solutions as an Associate Director.
Tristan brings additional specialist capability across housing disrepair, Awaab’s Law compliance, HHSRS, damp and mould and wider property services. His appointment strengthens the expertise we can offer social landlords across some of the most challenging areas of housing and property management.
As Sure Plus Solutions continues to grow, Tristan’s appointment also expands our housing disrepair consultancy offer. It gives clients access to additional technical expertise alongside our existing work in housing compliance, repairs and service improvement.
Strengthening Our Housing Disrepair Consultancy
Housing disrepair is rarely just about an individual repair. Cases can involve property condition, repairs history, technical assessments, contractor performance and resident communication. Record keeping, evidence and decision-making can also become important.
In addition, housing disrepair can overlap with damp and mould, HHSRS and other housing hazards. As a result, landlords need to understand both the condition of the property and the wider management of the case.
Tristan brings considerable technical knowledge across these areas. His appointment therefore strengthens our ability to support landlords with complex disrepair cases, technical assurance and property condition reviews.
Our housing disrepair consultancy can also support wider service improvement. This includes reviewing processes, workflows, contractor interfaces, evidence, record keeping and management assurance.
Looking Beyond Individual Disrepair Cases
Individual cases can tell an organisation a great deal about the wider service.
A review may identify a problem with an inspection, repair or technical decision. However, it may also expose a wider issue with processes, information, escalation or contractor delivery.
Therefore, good disrepair assurance should not stop once the individual case has been reviewed. Landlords should also consider whether the case highlights issues that could affect other residents or properties.
For example, recurring weaknesses in record keeping may require a service-level response. The same applies where cases highlight unclear responsibilities, poor information sharing or repeated problems with repairs delivery.
This wider perspective allows social landlords to learn from individual cases. More importantly, it can help strengthen the services and controls around them.
Housing Disrepair, HHSRS and Housing Hazards
Housing disrepair does not sit separately from the wider management of housing conditions and hazards.
Information may first arrive through a repair, complaint, inspection or legal disrepair case. However, that information may also identify concerns about damp and mould or other housing hazards.
HHSRS knowledge is therefore an important part of understanding property condition and risk. Different situations will require different levels of technical assessment, but organisations need clear arrangements for recognising concerns and acting on them.
Tristan’s expertise strengthens our capability in this area. It also complements the wider work Sure Plus Solutions undertakes across HHSRS, damp and mould, housing compliance and property services.
Together, these areas allow us to support organisations that want to examine both individual cases and wider service arrangements.
The Connection with Awaab’s Law
Awaab’s Law has increased the focus on how social landlords identify and respond to housing hazards.
There are also clear connections with repairs, housing conditions, damp and mould, HHSRS and disrepair. Consequently, organisations need to understand how these areas interact rather than managing each one in isolation.
A resident may raise information through one part of an organisation that becomes relevant to another. Repairs teams, housing colleagues, surveyors, complaints teams and contractors may all hold important information.
Strong arrangements therefore depend on more than technical knowledge alone. Organisations also need effective processes, clear responsibilities, good records and appropriate oversight.
This is where Tristan’s technical expertise complements the wider Sure Plus Solutions offer. We can support landlords in examining the property issue itself while also considering the processes and service arrangements around it.
Expanding the Sure Plus Solutions Offer
Sure Plus Solutions continues to develop its consultancy and training services for social landlords and housing professionals.
Our work covers Awaab’s Law consultancy and training, HHSRS training, damp and mould, housing compliance and repairs improvement. We also provide housing disrepair consultancy, organisational readiness reviews and wider property services support.
Tristan’s appointment adds further depth to that offer, particularly around housing disrepair and technical property matters.
This enables us to provide support across complex individual cases and wider service reviews. It also strengthens our ability to examine technical decisions, processes, evidence, contractor arrangements and operational delivery together.
For clients, that means access to a broader range of specialist housing expertise through Sure Plus Solutions.
Welcome to Sure Plus Solutions, Tristan
I’m delighted to have Tristan joining Sure Plus Solutions as Associate Director.
His experience strengthens our housing disrepair consultancy and adds further technical expertise across property condition, HHSRS, damp and mould and housing hazards.
It is another step forward for Sure Plus Solutions as we continue to expand the support available to social landlords.
I’m looking forward to working alongside Tristan and building on the work we are already delivering across the sector.
If your organisation needs support with housing disrepair consultancy, complex disrepair cases, technical assurance, HHSRS, damp and mould, Awaab’s Law compliance or wider property services, get in touch with Sure Plus Solutions to discuss how we can help.
