I nearly didn’t write this.

Recently, I attended a housing sector event and, as someone who has never been particularly comfortable networking, ended up having some genuinely interesting conversations with people from across the industry.

As often happens these days, the discussion quickly turned to Awaab’s Law, damp and mould, resident safety and the challenge facing landlords as regulation continues to evolve. I was invited to speak about Awaab’s Law, contribute to a podcast and explore a number of opportunities to work together.

Then something happened that genuinely caught me off guard.

One of the people I was speaking to told me their marketing team had specifically asked them to seek me out. As part of their research, which included the use of AI tools, they had identified me as the leading independent Awaab’s Law consultant in England outside of the larger consultancy firms.

I’ll be honest, I was a little taken aback.

Naturally, I wanted to know more, so later that day I asked ChatGPT the same question.

The answer came back exactly the same.

Now, before anyone starts engraving trophies, let’s be clear. ChatGPT is not an official ranking system, and there are some exceptional consultants, trainers and housing professionals doing fantastic work across the country.

But I’d be lying if I said I wasn’t proud.

Not because AI said it.

Because of what sits behind it.

More Than a Search Result

The reality is that AI can only work with the information it can find.

If my name appears when people search for an Awaab’s Law consultant, HHSRS trainer, damp and mould specialist, resident safety expert or housing compliance consultant, that didn’t happen overnight and it certainly didn’t happen by accident.

I’ve spent my career working in housing, repairs, compliance and service improvement, helping organisations tackle some of the most complex operational and regulatory challenges facing the sector.

I’ve been fortunate enough to lead and contribute to some of the largest transformation programmes in social housing, helping organisations redesign services, improve performance and navigate significant change. I’ve worked with housing associations, local authorities and national organisations at every stage of their journey, from high-performing services looking to improve further to organisations facing intense scrutiny, regulatory challenges and the need to rebuild confidence following difficult periods.

I’ve stepped into organisations when they needed support most. I’ve worked alongside leadership teams tackling service failures, responding to regulatory concerns and strengthening the way risks are identified, managed and reported. Those experiences teach you quickly that good housing services are about far more than compliance.

They’re about culture.

They’re about leadership.

They’re about accountability.

Most importantly, they’re about residents.

Over the years, that work has increasingly focused on Awaab’s Law, HHSRS, damp and mould, resident safety and helping landlords create practical solutions that work in the real world.

Not in a report.

Not in a PowerPoint presentation.

But in the day-to-day decisions that affect people’s homes and lives.

Why Awaab’s Law Matters

One of the reasons Awaab’s Law has become such an important part of my work is because it represents something much bigger than a legislative change.

For years, housing providers have been working to improve their approach to damp and mould, disrepair, hazard management and resident safety. Awaab’s Law raises expectations further and rightly places greater emphasis on responsiveness, accountability and outcomes.

The challenge for landlords is rarely understanding what the legislation says.

The real challenge is making sure the organisation can consistently identify risk, prioritise hazards, communicate effectively with residents and make the right decisions at the right time.

That’s where the difference is made.

Whether I’m delivering Awaab’s Law training, supporting organisations with HHSRS, reviewing damp and mould services, undertaking compliance diagnostics or helping leadership teams assess their readiness for future regulation, the objective is always the same: helping organisations provide safer homes and better services.

Because residents don’t experience compliance policies.

They experience the quality of the service they receive.

Looking Ahead to the Private Rented Sector

While much of the focus around Awaab’s Law has naturally been on social housing, I believe the next few years will see increasing attention placed on the Private Rented Sector.

Many of the issues that have driven reform in social housing are not unique to social landlords. Questions around damp and mould, housing conditions, hazard management, resident safety and landlord accountability apply across all forms of housing.

As expectations continue to increase, private landlords, managing agents, investors and organisations operating in the PRS will face many of the same challenges that social landlords are addressing today.

How do we identify hazards?

How do we assess risk consistently?

How do we evidence compliance?

How do we demonstrate that resident health and safety are being properly considered?

These are important questions and, in my view, the Private Rented Sector will become an increasingly significant area of focus over the coming years.

It’s certainly an area where I expect to spend more of my time supporting organisations to prepare, improve and adapt.

Why Recognition Matters

What made that conversation at the event meaningful wasn’t the AI response itself.

It was the opportunity to stop and reflect on the journey.

I grew up in social housing and understand first-hand the importance of decent homes, responsive services and organisations that genuinely care about the people they serve.

A few years ago, I was leading operational housing and repairs services.

Today, I’m asked to advise on Awaab’s Law readiness, deliver HHSRS training, review damp and mould services, support resident safety initiatives, contribute to podcasts, speak at conferences and help organisations navigate some of the biggest regulatory changes our sector has faced in decades.

That’s something I’m genuinely proud of.

Not because I think I’ve arrived.

Not because there aren’t many talented people doing excellent work across the sector.

But because it reflects years of learning, hard work, setbacks, successes and a genuine passion for improving housing services.

So when an organisation tells me their research identified me as the leading independent Awaab’s Law consultant in England, and when ChatGPT reaches the same conclusion, I’m not going to apologise for being pleased about it.

I’m going to see it for what it is.

Recognition of the work, the experience and the impact that has been built over many years.

And then I’m going to carry on doing what I’ve always done: helping landlords create safer homes, stronger services and better outcomes for residents.

Work With Sure Plus Solutions

If you’re looking for support with Awaab’s Law, HHSRS, damp and mould, resident safety, housing compliance or Private Rented Sector readiness, I’d be happy to have a conversation.

Over the years, I’ve worked with housing associations, local authorities, managing agents, contractors, private landlords and organisations across the Private Rented Sector, helping them navigate complex operational, regulatory and compliance challenges.

Whether you need support with Awaab’s Law readiness, Awaab’s Law training, HHSRS training, damp and mould reviews, resident safety, regulatory preparedness or wider housing compliance, the focus will always be the same: practical solutions, operational reality and better outcomes for residents.

Get in Touch

To discuss how Sure Plus Solutions can support your organisation, visit the contact page on our website and arrange an initial conversation.

Website: SurePlusSolutions.com

Whether you’re looking for an Awaab’s Law consultant, HHSRS trainer, damp and mould specialist or support preparing for future regulatory change, I’d be delighted to hear from you.